Terms and Conditions

Monetary resilience - transparent & justified

Welcome to Austria - benefit the unique Austrian contractual relationship protected by the official consumer association 

 

Unlike any other country in the world all consumers, no matter which nationality can benefit price transparency,  consumer security and safety which are the upmost business priority here. Additionally all prices, legal regulations can be tracked online - hence they are your guarantee for the proper fulfillment of the content of your contract, because otherwise it is an easy task to lodge a complaint.

Luna's prices are always calculated in accordance to the offically published pricings:

1. Culture & Tour - pricing of the officially published Austria Guides is the minimum charge. Surcharge of any sites and experience related expenses may arise.

a. basic experiences level                                b. advanced experience level:                          c. unique experience level:   

                                                          any admission tickts, site related expenses      +    add. special charges upon request

2. Interpreting & Translating services - according to rate published by "Interperter's & Translator's Association "Universitas"

Translation service: https://www.universitas.org/wp-content/uploads/Honorarspiegel-%C3%9Cbersetzen_01-2020.pdf

Interpreting service: https://www.universitas.org/wp-content/uploads/Honorarspiegel_Dolmetschen_02_20.pdf

Other serices: https://www.universitas.org/de/downloads/

3. Travel expenses claims

 

4. Partners of  Tour Management:

For all transport management & matters: http://www.busreisenstahl.at

For all accomodation related matters: http://www.booking.com

Preferred accomodation partners: Palais Hansen Kempinski Vienna 5*, Sans Souci Vienna 5*, The RitzVienna-Carlton Vienna 5*, Hotel Beethoven Vienna 4*

Partner tour agency: https://secretvienna.org

5. EU air passenger rights apply - your right is included in Luna's service 

  • If your flight is within the EU and is operated either by an EU or a non-EU airline

  • If your flight arrives in the EU from outside the EU and is operated by an EU airline

  • If your flight departs from the EU to a non-EU country operated by an EU or a non-EU airline

  • If you have not already received benefits (compensation, re-routing, assistance from the airline) for flight related problems for this journey under the relevant law of a non-EU country.

EU means the 27 EU countries , including Guadeloupe, French Guiana, Martinique, Réunion Island, Mayotte, Saint-Martin (French Antilles), the Azores, Madeira and the Canary Islands as well as Iceland, Norway, Switzerland and the United Kingdom. It does not include the Faeroe Islands, the Isle of Man and the Channel Islands.

Useful links:

https://ec.europa.eu/.../factsheet_package_holidays_2018...

https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm

6. Product Marketing Consulting Service

Hourly rate: 80€ net

Get in touch

WeChat:

longluna

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Mag. Long Luna-Lin Maurer

Sole Proprietorship

Schanzstr. 29/12

1140 Vienna, Austria, EU

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LinkedIn:
Ask Luna

Member of the Austrian Chamber of Commerce: # 889280 • Commercial reg. no. 460787-2019

Business section: Marketing Consultancy, Interpreter & Translator, Tourism 

KUR: R102X555S  GLN: 9110023854601 Tax ID: ATU76350716

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