Terms and Conditions
Monetary resilience - transparent & justified
Welcome to Austria - benefit the unique Austrian contractual relationship protected by the official consumer association
Unlike any other country in the world all consumers, no matter which nationality can benefit price transparency, consumer security and safety which are the upmost business priority here. Additionally all prices, legal regulations can be tracked online - hence they are your guarantee for the proper fulfillment of the content of your contract, because otherwise it is an easy task to lodge a complaint.
Luna's prices are always calculated in accordance to the offically published pricings:
1. Culture & Tour - pricing of the officially published Austria Guides is the minimum charge. Surcharge of any sites and experience related expenses may arise.
a. basic experiences level b. advanced experience level: c. unique experience level:
+ any admission tickts, site related expenses + add. special charges upon request
2. Interpreting & Translating services - according to rate published by "Interperter's & Translator's Association "Universitas"
Interpreting service: https://www.universitas.org/wp-content/uploads/Honorarspiegel_Dolmetschen_02_20.pdf
Other serices: https://www.universitas.org/de/downloads/
3. Travel expenses claims:
4. Partners of Tour Management:
For all transport management & matters: http://www.busreisenstahl.at
For all accomodation related matters: http://www.booking.com
Preferred accomodation partners: Palais Hansen Kempinski Vienna 5*, Sans Souci Vienna 5*, The RitzVienna-Carlton Vienna 5*, Hotel Beethoven Vienna 4*
Partner tour agency: https://secretvienna.org
5. EU air passenger rights apply - your right is included in Luna's service
If your flight is within the EU and is operated either by an EU or a non-EU airline
If your flight arrives in the EU from outside the EU and is operated by an EU airline
If your flight departs from the EU to a non-EU country operated by an EU or a non-EU airline
If you have not already received benefits (compensation, re-routing, assistance from the airline) for flight related problems for this journey under the relevant law of a non-EU country.
EU means the 27 EU countries , including Guadeloupe, French Guiana, Martinique, Réunion Island, Mayotte, Saint-Martin (French Antilles), the Azores, Madeira and the Canary Islands as well as Iceland, Norway, Switzerland and the United Kingdom. It does not include the Faeroe Islands, the Isle of Man and the Channel Islands.
6. Product Marketing Consulting Service
Hourly rate: 100€ net